Return Policy

Commitment to Satisfaction:

At Ella Harper, we strive to ensure your satisfaction with every purchase. Should an item not meet your expectations, please follow the return instructions:

• Eligibility for Return: We gladly accept returns of unworn items in their original condition, including tags and clear packaging with the SKU label. Please note that exchanges are not available at this time.
• Timeframe: You have 7 days from the delivery date to initiate a return, and 7 additional days from return initiation to deliver the item for a full refund.
• Multiple Packages: If your order arrives in more than one package, the 7-day return window commences from the final package's delivery date.
• Potential Fees: Returns not in compliance with our criteria may incur a 20% restocking fee. Please be aware that shipping and handling costs are non-refundable, and return shipping is the customer's responsibility unless there was an error on our part.
• Processing Time: Allow us up to 7 business days to process your return. A confirmation email will be sent once completed.
• Requesting a Return: If you would like to request a return, please log in to your customer account and request a return. If you have any issues or difficulties, please contact returns@ellaharper.com, and we would be happy to assist you. 

Non-Returnable Categories:

• Swimwear
• Bodysuits
• Intimates
• Jewelry
• Face masks
• Beauty products

Cancellation Policy

We recognize that circumstances change, and orders may need to be canceled. Here's what you should know:

• Cancellation Period: Orders may typically be canceled within 24 hours of purchase. If an order has been processed or shipped, cancellation is regrettably not possible.
• How to Proceed: If you need to cancel, please contact our support team, and we will assist you as best we can.
• Alternative Options: If the cancellation window has closed, please refer to our return policy.